The privacy of the people and businesses Lonrix Limited interacts with are important to us. It is our policy to respect the privacy of the entities and people we interact with and comply with any applicable law and regulation regarding any personal information we may collect about these entities and people, including across our web application, https://secure.junoviewerweb.com, our mobile application accessible from Android and iOS smartphones and any other sites we own and operate.

We do not explicitly capture and store any personally identifiable information that can be used to directly identify any specific person. This includes personal information (such as, address, date of birth, or unique identifiers such as passport numbers), payment details or browsing history non related to our services.

Where our website contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, users should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any activities of users or visitors to our website after leaving any website owned or operated by Lonrix Limited.

Information we collect falls into one of two categories: 'voluntarily provided' information and 'automatically collected' information.

1. 'Voluntarily provided' information refers to any information users knowingly and actively provides to Lonrix when using or participating in any of our services and tools in the web-application as well as the mobile application.
2. 'Automatically collected' information refers to any information automatically sent by a users’ devices in the course of accessing our products and services.

When a user visits our website or use our mobile application, our servers may automatically log the standard data provided by the web browser or mobile application of the user. It may include the user device’s Internet Protocol (IP) address, browser type and version, the pages the user visits, the time and date of the users’ visit, and other details about the visit or use. We will use this information to improve our services. We do not make these details available to any third party for commercial and non-commercial use.

Additionally, if the user encounters certain errors while using the site or mobile application, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about the device used, what the user was trying to do when the error happened, and other technical information relating to the problem. The user may or may not receive notice of such errors, at the time of occurrence, that they have occurred, or what the nature of the error is.

When users visit our website or interact with our services, we may automatically collect data about their device, such as:

• Device Type
• Operating System
• Unique device identifiers
• Geo-location data (We may request access or permission to track location-based information from a user’s mobile device where a user uses the JunoViewer mobile application, either continuously or while the user is using the JunoViewer mobile application, to provide certain location-based services. If the user wishes to change access or permissions for the JunoViewer mobile application, they may do so in the device's settings)

Data we collect can depend on the individual settings of the users’ device and software. We recommend that users check the policies of their device manufacturer or software provider to learn what information they make available to us and other third parties.

Transaction data refers to data that accumulates over the standard course of operation on our platform. This may include transaction records, stored files, analytics data and other metrics. As well as other types of information, created or generated, as users interact with our services.

We may collect information from users during the following operations on our website:

• Paying for training via our payment provider on our website;
• Accessing our application via the web portal – where a user provides an email address, name, surname and organisation;
• Using a mobile device or web browser directly accessing our content;
• Contacting us via email, social media, or similar platforms and technologies;

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, if users provide us with their location or geographical region, we may combine this with general information about currency and language to provide an enhanced experience of our site and service.

In the instance that we do collect, process and retain personal information, we will protect it within commercially acceptable means to prevent loss and theft. As well as protecting it from unauthorised access, such as, disclosure, copying, use or modification of personal information.

Although we will do our best to protect the personal information users provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

Users remain responsible for selecting any password and its overall security strength within the parameters of our password policy, ensuring the security of their own information within the bounds of our services.

We keep the information collected and provided only for as long as it is required to provide a service to said users. This time period may depend on what we are using the users’ information for, in accordance with this privacy policy. For example, if the user has provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of the open enquiry as well as for our own records so we may effectively address similar enquiries in future. If the users’ personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify the user.

However, if necessary, we may retain personal information for our compliance with legal, accounting, or reporting obligations or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

We do not target any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

We do not collect personal information on behalf of third parties. We do not disclose our users’ interactive application information to third-parties. 

The information we collect is stored and/or processed in our partner cloud-infrastructure providers, affiliates, and third-party providers who maintain storage facilities.

User choice: By providing information to us, users understand we will retain, use, and disclose their application activity information in accordance with this privacy policy.

Access: Users may request details of the information that we hold about them and their application activity.

Correction: If a user believes that any information, we hold about their application activity is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to remove or correct any information found to be inaccurate, irrelevant, incomplete, misleading, or out of date.

Non-discrimination: Under no circumstances will we discriminate against any user for exercising any of their rights over accessing or requesting their personal or application information. We will not deny a user goods or services and/or charge them different prices or rates for goods or services, including through granting discounts other benefits, imposing penalties, or to provide them with a different level or quality of goods or services based upon them exercising any of their rights over accessing or requesting their personal or application information.

Notification of data breaches: We will inform affected users as soon as we recognise a data breach in our application.

Complaints: If a user believes that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate all complaints and formally respond in writing, outlining the outcome of our investigation and the steps we will take to deal with the complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), users may contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from users to help us confirm their identity.

If we, or our, assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including users’ application activity information, among the assets transferred to any parties who acquire us. Users acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use the users’ information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Our website may link to external sites/services that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. Our inclusion of such links does not automatically imply a recommendation or endorsement on our behalf of the views expressed within the link(s).

We will not be held liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website or your interaction with us.

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes in the same link by which users are accessing this privacy policy.

If required by law, we request permission or give users the opportunity to opt in to or opt out, as applicable, or to any changes that require new uses of users’ personal information they may have consented for us to retain.